1. Help Center
  2. Returns and Refunds

I ordered the wrong product. Can I exchange?

  • Shipments are processed and transmitted for fulfillment as soon as possible. As a result, we are often unable to cancel or change orders once they have been submitted. This is stated on the check-out screen at the time the order is placed.
  • If you received an incorrect order, please contact Customer Service within 3 business days at 1-800-775-4140 (Ext. 1) or email orders@biocidin.com.
  • Unfortunately, we are no longer able to accept returns at our warehouse.
  • Please carefully review your cart before making your purchase.